Hotels & Rooms

A small hotel is a restaurant with a night shift and a longer memory. The guest who checks in at midnight still wants to know where to eat, when breakfast ends and whether the bike can go somewhere dry — and reception is one person, if that.

• The late arrival asks four questions and there is nobody at the desk to answer them.
• Breakfast, spa and restaurant each keep their own list, and none of them match.
• The banquet enquiry comes by e-mail on Friday and is answered on Monday, by which time it booked elsewhere.
• The guest who came back a third time gets treated exactly like the one who came once.

Where the money actually goes

Not the invoice you can see. The three that never appear on a report, because nothing was ever written down.

• The hours with nobody at the desk

  A small hotel has reception for part of the day and a guest arriving for all of it. The late check-in who wants to know where to eat, the guest asking about breakfast at midnight, the enquiry that lands at two in the morning — all of it waits, and some of it leaves.

• Four lists that do not match

  Rooms in one system, restaurant in another, breakfast on a printed sheet, the spa in a notebook. The same guest exists four times and none of the four know about the other three, so nobody can tell you what that guest is actually worth or what they already asked for.

• Commission on rooms you already had

  A portal earns its cut on a guest who had never heard of you. It takes the same cut on the one who stayed last summer and searched for your name — and that second booking is the one you should have had direct, because you already paid for it once.

What we would ask you first

The fifteen-minute call is these questions, in this order. If you already know your answers, you will know more than most owners by the end of it.

1. 01What hours is reception actually staffed?
2. 02What share of rooms comes through portals, and at what commission?
3. 03Where does a banquet or group enquiry land, and who reads it?
4. 04Does the restaurant know who is staying upstairs tonight?
5. 05How would you know if a guest were on their third stay?

What we hear, and what we say back

Where most hotels & rooms start

• AI ConciergeOn your site, in their language, at any hour.
• Voice AutomationPicks up the phone in the middle of service.
• Confirmations & RemindersAutomatic SMS and email that end no-shows.
• Event CalculatorA wedding quoted in seconds, with your margin on the back of it.
• Wallet LoyaltyThe stamp card lives in Apple and Google Wallet, not in a drawer.
• Review ManagerEvery review in one place, with the reply already drafted.