The evening this is about
A booking made three weeks ago is an intention, not a plan. The guest's Saturday has changed since. Nobody is rude — they just forget, and the table sits empty through the only two hours of the week when you could have sold it twice.
- Four covers booked a fortnight ago, nobody comes, nobody cancels.
- The guest would have cancelled if cancelling were one tap instead of a phone call at seven.
- Somebody spends Friday afternoon ringing round the weekend's bookings, by hand.
- A table is held for a party that changed from six to four and never said.
What it actually does
- Sends the confirmation the moment the booking is made, in the guest's language.
- Reminds them at the point where it still helps — far enough ahead that the table can be re-sold.
- Lets them change or cancel with one tap, and updates the book without anybody retyping.
- Tells you the same evening which tables came free, while there is still time to fill them.
The detail that matters
Making it easy to cancel is the part that feels wrong and is not. A guest who cancels at four is a table you sell at eight; a guest who is too embarrassed to cancel is an empty table and a guest who never comes back. The cancellation you made easy is the booking you saved.
What it does not do
- It does not nag. One confirmation, one reminder, and then silence.
- It does not chase a no-show afterwards. That conversation, if you want it, is yours to have.
We would rather you read this before the call than find out after.
Where it sits
Reservations, the floor plan and the end of no-shows. Confirmations & Reminders is one of three tools in Bookings & Floor, and it runs on the same guest, booking and menu data as the rest of the Suite — so nothing is typed in twice.
Fifteen minutes, no slides.
Tell us how your venue runs and we will say plainly whether Confirmations & Reminders helps — and which two or three tools to start with.