The evening this is about
In this part of Europe people do not fill in forms. They send a message on WhatsApp or Viber, the way they message everyone else, and they expect an answer the way they get one from a friend — now. Your site can be perfect and still lose that guest, because the guest never went to your site.
- A booking arrives as a voice message at 23:10 and is listened to the next afternoon.
- Three people in the venue have the venue's phone and none of them know what the other two answered.
- A regular messages the owner's private number because that is the number they have.
- The group chat has last week's table request buried under photographs.
What it actually does
- Answers on WhatsApp and Viber from your venue's own number, not a personal one.
- Takes the booking inside the chat — date, people, time, phone — and writes it into the same book as every other reservation.
- Keeps one history per guest, so whoever picks up next sees what was already promised.
- Passes anything unusual straight to a person, with the conversation attached.
The detail that matters
The point is not automation. The point is that the booking ends up in the same place as the one made on the website and the one made by the guest standing at the bar — one list, one source of truth. A booking that lives only in someone's phone is not a booking, it is a rumour.
What it does not do
- It does not send marketing messages. Nobody wants an advert from a restaurant on WhatsApp, and in the EU sending one uninvited is also illegal.
- It does not work from a personal number — the venue needs its own business number on the channel.
We would rather you read this before the call than find out after.
Where it sits
The assistant on your site, your phone and WhatsApp. WhatsApp & Viber Agent is one of three tools in AI Assistants, and it runs on the same guest, booking and menu data as the rest of the Suite — so nothing is typed in twice.
Fifteen minutes, no slides.
Tell us how your venue runs and we will say plainly whether WhatsApp & Viber Agent helps — and which two or three tools to start with.